Prime Water Philippines


If you need to call Prime Water, a Manny Villar company, don’t waste time like I did calling the number printed on the bill. Instead call this number – 02 7279173. And if you wish to pay the bill online, don’t use the account number field of the bill. Instead, use the ATM reference number.

[Update 2017-03-22]
You can also get an electronic copy of your bill by sending an email to primewater.infra@gmail.com. Provide them your account number and they will reply back. One is only left to wonder why they don’t make this a proper online electronic bills service rather than something adhoc like this and using a gmail address.

They also clearly want to make payment painful if you are paying late. Bills cannot be paid online if you are paying late. There is a workaround however, if you realise the last 4 digits of ATM phone reference are month+date of bill due. You can tweak the last 4 digits so they are a future date in case you want to pay prime water bill online. Tested working via Citibank PH online bill payment.

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6 thoughts on “Prime Water Philippines”

  1. thanks for this. btw, im able to register the account but as i observe the last four digits on the ATM number is not the same on our previous bill. does it matter. i saw the same thing with MERALCO, though they have a different procedure, thanks

    1. I cannot say anymore whether one thing is correct or not. I have not used Prime water in a long time now. Maybe you can come back and let me know how it goes for you, and share your learnings if you should have any.

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